Welcome to Luna Looks Zone (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website lunalookszone.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

About Luna Looks Zone: We are a UK-based online boutique specialising in elegant, fashion-forward women’s clothing including dresses, blouses, trousers, and casual wear. Our collections blend contemporary style with timeless elegance.

1. User Responsibilities

By using our website, you agree to:

  • Provide accurate, current, and complete information when creating an account or making a purchase
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorized use of your account
  • Comply with all applicable laws and regulations regarding online conduct
  • Use the website only for lawful purposes
  • Not engage in any fraudulent activities or misuse our returns policy

2. Products and Services

2.1 Product Descriptions

We strive to accurately represent our products through:

  • Detailed descriptions of materials, sizing, and care instructions
  • High-quality images showing color and design details
  • Clear categorization (e.g., Animal Print Dresses, Bardot Dresses, Casual Tops)

While we make every effort to display colors accurately, slight variations may occur due to monitor settings.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Hygiene Considerations

For health and hygiene reasons, the following items cannot be returned unless faulty:

  • Bodysuits
  • Basic T-Shirts & Vests

3. Ordering and Payment

3.1 Order Process

The ordering process consists of:

  1. Product selection and addition to cart
  2. Provision of accurate shipping information
  3. Selection of shipping method
  4. Payment authorization
  5. Order confirmation via email

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though this will not affect confirmed orders.

4. Shipping and Delivery

4.1 Shipping Options

We offer worldwide shipping (excluding some Asian regions and remote areas) with two options:

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

All orders are processed within 1-2 business days. Delivery times are estimates and may vary due to customs processing.

4.2 Delivery Responsibilities

Once items are dispatched, risk of loss passes to you. You are responsible for:

  • Providing accurate shipping information
  • Any additional customs fees or import duties
  • Inspecting deliveries upon receipt and reporting damages within 48 hours

5. Returns and Refunds

5.1 Return Policy

We accept returns of most items within 15 days of delivery, provided:

  • Items are unworn, unwashed, with original tags attached
  • Original packaging is used
  • Proof of purchase is provided

To initiate a return, email [email protected] with your order number and item details.

5.2 Refund Process

Refunds:

  • Are processed within 5-7 business days of receiving your return
  • Are issued to the original payment method
  • Exclude original shipping costs (unless the return is due to our error)

5.3 Exchanges

We offer exchanges for different sizes/colors of the same item, subject to availability. Follow the standard return process and specify your exchange request.

6. Intellectual Property

All content on lunalookszone.com, including:

  • Product designs and descriptions
  • Photography and imagery
  • Brand name and logo
  • Website design and code

is the exclusive property of Luna Looks Zone and protected by intellectual property laws. Unauthorized use is strictly prohibited.

7. Liability Limitations

7.1 Product Use

Luna Looks Zone is not liable for:

  • Any damages resulting from product misuse
  • Individual allergic reactions to materials
  • Incorrect care of garments leading to damage

7.2 Website Use

We strive to maintain uninterrupted service but cannot guarantee:

  • Continuous, error-free website availability
  • Absolute security of all transmissions
  • Freedom from viruses or other harmful components

7.3 Maximum Liability

Our total liability for any claim related to your use of the website or products shall not exceed the purchase price of the items in question.

8. Privacy and Data Protection

Your privacy is important to us. All personal data is handled in accordance with our Privacy Policy and applicable data protection laws.

9. Governing Law

These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the site after changes constitutes acceptance of the modified terms.

11. Contact Information

For questions about these Terms and Conditions, please contact:

Luna Looks Zone
29 Ebenezer St
Bradford, GB BD5G 6TM
United Kingdom
Email: [email protected]