At Luna Looks Zone, we’re committed to making your shopping experience as effortless and elegant as our fashion pieces. Below you’ll find all the details about our shipping options and return process.

Shipping Information

We offer worldwide shipping (excluding some Asian regions and remote areas) with two convenient options:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: £12.95
  • Delivery Time: 10-15 business days after dispatch
  • Order Processing: 1-2 business days

Free Shipping

  • Carrier: EMS
  • Minimum Order: £50
  • Delivery Time: 15-25 business days after dispatch
  • Order Processing: 1-2 business days

Please note that delivery times are estimates and may vary depending on your location and customs processing.

Returns & Exchanges

We want you to love every piece from our collection of elegant dresses, blouses, and trousers. If you’re not completely satisfied, you may return or exchange most items within 15 days of delivery.

Return Policy Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Original Packaging: Please return items in their original packaging
  • Proof of Purchase: Order number or receipt required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following items unless they are faulty:

  • Bodysuits
  • Basic T-Shirts & Vests

How to Return an Item

  1. Initiate Your Return: Email us at [email protected] with your order number and details about the item(s) you wish to return or exchange.
  2. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached.
  4. Ship Your Return: Send the package to our returns address using a trackable shipping method.

Returns Address:

Luna Looks Zone Returns
29 Ebenezer St
Bradford, GB BD5G 6TM
United Kingdom

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Process

  • Timing: Refunds are processed within 5-7 business days after we receive and inspect your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Customers: Refunds may take additional time to appear in your account depending on your bank

Exchanges

We’re happy to exchange your item for a different size or color of the same product, subject to availability. Follow the standard return process and specify in your email that you’d like an exchange.

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item (like the wrong bridesmaid dress or defective chiffon blouse), please contact us immediately. We’ll cover all return shipping costs and expedite your replacement.

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Luna Looks Zone Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item Name: [e.g., “Black Bardot Dress” or “Cool Cotton Trousers”]
  • Size: [Original Size Received]
  • Reason for Return: [e.g., “Incorrect Size”, “Change of Mind”, “Faulty Item”]
  • Requested Action: [Refund or Exchange for (specify size/color if exchanging)]

I confirm that the item is unworn, unwashed, and has all original tags attached. Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

For any questions about our returns policy, don’t hesitate to contact our customer service team at [email protected]. We’re here to ensure your experience with our collection of elegant blouses, dresses, and trousers is completely satisfying.