Welcome to Luna Looks Zone’s FAQ section! We’ve compiled answers to the most common questions about our effortless fashion and seamless shopping experience. Can’t find what you’re looking for? Our friendly customer service team is always happy to help at [email protected].

About Our Products

What styles of clothing does Luna Looks Zone specialise in?
We specialise in effortlessly elegant women’s fashion that flatters all curves. Our collection includes everything from animal print dresses and Bardot tops for special occasions to cool cotton trousers and basic tees for everyday wear. We’re particularly known for our curve-friendly cuts and premium fabrics like chiffon blouses and comfortable cotton pieces.
Are your clothes true to size?
Our garments are designed with inclusive sizing in mind. Each product page includes detailed size charts to help you find your perfect fit. If you’re between sizes or unsure, we recommend sizing up for our curve-flattering dresses and down for our stretchy bodysuits.
Do you offer plus sizes?
Absolutely! At Luna Looks Zone, we believe style has no size limit. Many of our dresses, blouses, and trousers come in extended sizes – just look for the “Plus Size” filter when browsing.

Ordering & Account

How do I track my order?
Once your order is dispatched (within 1-2 business days), you’ll receive a confirmation email with your tracking number. For Standard Shipping via DHL/FedEx, you can track directly on their websites. For Free Shipping via EMS, tracking is available through your order confirmation email.
Can I change or cancel my order after placing it?
We process orders quickly to get your fashion to you ASAP! If you need to make changes, please email us at [email protected] within 2 hours of placing your order with your order number. We’ll do our best to accommodate your request.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, hassle-free checkout. All payments are processed through our encrypted system for your security.

Shipping & Delivery

How long does delivery take?
After our Bradford team processes your order (1-2 business days):
• Standard Shipping (£12.95): 10-15 days via DHL/FedEx
• Free Shipping (orders over £50): 15-25 days via EMS
Delivery times may vary slightly depending on your location and customs processing.
Do you ship worldwide?
Yes! We ship globally except to some remote areas in Asia and other locations. During checkout, simply enter your address to confirm we deliver to your area. Our team in Bradford carefully packages each order for its international journey.
What if I’m not home when my package arrives?
For Standard Shipping (DHL/FedEx), someone may need to sign for delivery. The courier will usually leave a note with instructions for redelivery or collection. EMS deliveries may be left in a safe place depending on your local postal service.

Returns & Exchanges

What’s your return policy?
We want you to love every piece from Luna Looks Zone! If something isn’t quite right, you have 15 days from delivery to initiate a return. Items must be unworn, with tags attached, and in original packaging. Please visit our Returns page for full details and to start your return.
How long do refunds take?
Once we receive your return at our Bradford facility, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You’ll receive an email confirmation when your refund is processed.
Do you offer exchanges?
Currently, we process returns for refunds only. If you need a different size or color, we recommend placing a new order for the item you want and returning the original. With our quick processing times, you’ll have your new pieces in no time!

Still Have Questions?

Our customer care team at [email protected] is here to help with any other questions about our animal print dresses, bridesmaid gowns, or everyday essentials. We’re committed to making your Luna Looks Zone experience as effortless as our elegant styles!

Happy shopping, beautiful!
The Luna Looks Zone Team